Refund policy

Welcome to Gadgiox.com! We are committed to providing you with high-quality Gadget & Gizmo products and ensuring a smooth, worry-free shopping experience.
If you encounter any issues after receiving your order, feel free to contact our customer support team. We’ll provide timely, friendly, and efficient assistance.

To protect your rights, please read the following policy carefully.

1. 30-Day Money-Back Guarantee

We offer a 30-day no-questions-asked return policy for most products. You may request a return under the following conditions:

Eligible for Return:

  • The request is submitted within 30 days from the date of delivery.
  • The item is undamaged and shows no obvious signs of use.
  • The item is returned with its original packaging and all accessories (including manuals, cables, gifts, etc.).
  • Valid order information can be provided (order number, purchasing account, etc.).

Not Eligible for 30-Day Returns:

  • Corporate or business procurement orders.
  • Bulk orders (5 or more units of the same item).
  • Items with man-made damage, excessive wear, or missing key accessories.
  • Special items clearly marked as non-returnable (such as custom-made products).

Return Shipping Fees:

  • Non-quality-related returns: Buyer is responsible for return shipping costs.
  • Quality-related returns: We cover the return shipping cost or provide an equivalent solution.

Refund Processing Time:

  • Once the warehouse confirms the returned item is received and inspected, the refund will be issued within 3–7 business days via the original payment method.
  • If the payment channel requires additional processing time, please refer to their specific policies.

2. Product Warranty for Quality Issues

We are committed to providing reliable after-sales support. If a product develops a quality issue that is not caused by human damage, we will offer warranty service.

Warranty Period

  • 6–12 months for standard products.
  • 3–6 months for promotional or clearance items.

Warranty Coverage Limitation

  • Warranty service is only valid in the original country/region of purchase.

Warranty Solutions

If our support team confirms that the issue is due to a product quality defect within the warranty period, we will provide one of the following solutions based on the situation:

1. Product Replacement

Depending on stock availability:

  • Refurbished unit replacement.
  • Brand-new unit replacement.

2. Repair Service (If Applicable)

Some products may qualify for repair or parts replacement.

3. Cases Not Covered by Warranty

The following situations are not eligible for warranty service:

  • Human-caused damage (impact, water damage, drops).
  • Exceeding the warranty period.
  • Damage caused by improper use or failure to follow the user manual.
  • Unauthorized disassembly, modification, or non-official repairs.
  • Normal wear and cosmetic damage that do not affect functionality.

3. Information Required for Return or Warranty Requests

To speed up processing, please prepare the following information when contacting us:

  • Order number.
  • Purchaser’s name or email.
  • Detailed description of the issue.
  • Clear photos or videos (for fault diagnosis).
  • Product serial number (if applicable).

We will respond within 24–48 hours after receiving complete information.

4. Customer Responsibilities & Friendly Reminders

To protect your rights, please note:

  • Keep the original packaging and accessories properly.
  • Follow the user manual for correct operation.
  • If the package arrives damaged, contact us within 48 hours.
  • We cannot be responsible for damage caused by misuse or accidents.

5. Contact Customer Support (We’re Here to Help)

For returns, refunds, or warranty assistance, please feel free to contact us:

hi@gadgiox.com

We’ll assist you as quickly as possible.